Archive for the ‘HR Service Delivery’ Category

Article: SuccessFactors – The Future Of Business Software

Wednesday, February 17th, 2010

In a recent Information Week article it was observed that SuccessFactors has not only created a compelling new suite of products around the vital need for business execution but is also redefining, at a fundamental level, the buyer-seller relationship in the market.

The author of the article, Bob Evans, noted four primary reasons behind this claim:

1.   SuccessFactors’ human-dynamo CEO has created an intensely customer-centric culture and a fresh new category called Business Execution for which most customers have a burning need.

2.   The company’s growing rapidly (37% in the nuclear winter that was 2009) and creating a rabid customer base that includes many well-known global corporations (much more on them in a moment).

3.   It has no on-premises legacy—technical or financial—to deal with, is 100% in the cloud, and has established a significant recurring-revenue stream.

4.   SuccessFactors is reaffirming to customer-side CEOs and CIOs that the new wave of cloud-based enterprise-software companies does business in a strikingly different way than do the traditional on-premises vendors.

Read the article at:   http://tinyurl.com/yboncge

HR Service Delivery

Friday, January 22nd, 2010

 

A former boss once said that her goal for the HR service delivery organization was for it “not to be an issue, not to get in the way.”  I always liked that perspective.  In running service delivery organizations I’ve always thought that the best practice was to be “quietly efficient” and that the best compliment would be the following answer the question, “What do you think of our service?”…

Answer – “Gee, I haven’t really thought about it.”

To me, that says we’re not getting in the way and that my customer/client is focusing on other important things, and not how to deal with service issues.